If for any reason you are not entirely satisfied with your purchase of our Smart & Energy Efficient Cooling Solutions, we offer a hassle-free returns and refunds process. You may return the product within 30 days of receipt for either a refund or an exchange, subject to the terms outlined below:
- Condition of Returned Products: Returned products must be in their original condition, including all accessories, manuals, and packaging materials. The product must be unused and free from any signs of wear or damage. We reserve the right to refuse returns that do not meet these criteria.
- Initiation of Return: To initiate a return, please contact our customer service team within 30 days of receiving your order. You will be provided with instructions on how to proceed with the return, including the return shipping address.
- Return Shipping Costs: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the product. We are not responsible for any items lost or damaged during the return shipping process.
- Refund Process: Once we receive the returned product and verify that it meets our return criteria, we will process the refund to the original method of payment. Please allow up to 7-days for the refund to be reflected in your account, depending on your payment provider's processing time.
- Exchanges: If you prefer to exchange the product for another item, please indicate your preference when initiating the return. Exchanges are subject to product availability, and any price differences will be adjusted accordingly.
- Exceptions: Certain items may not be eligible for return or may be subject to additional restocking fees. These exceptions will be clearly communicated at the time of purchase.
- Contact Us: If you have any questions or concerns about our Returns and Refunds Policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your complete satisfaction with your purchase.
We appreciate your business and strive to provide the best possible shopping experience for our customers.